Effective Date: October 2026
At RoopRangs, we want every order to reach you safely and give you a smooth shopping experience. Please read our Shipping, Return & Refund Policy before placing your order.
1. Shipping Policy
- Orders are generally processed and shipped within 2–4 working days after the order is confirmed.
- Delivery time may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
- Once your order has been shipped, tracking details may be shared with you through your registered contact details.
- Please ensure that the shipping address and contact information provided during checkout are correct.
- RoopRangs is not responsible for delays caused by incorrect or incomplete address details provided by the customer.
2. Product Availability
- All products are subject to stock availability.
- We make every effort to keep product availability and inventory information accurate.
- In the unlikely event that an ordered product becomes unavailable after your order has been placed, RoopRangs will contact you regarding the available options.
- If the product cannot be fulfilled, the applicable amount paid for that product will be refunded to the customer.
3. Return Policy
We accept eligible returns within 7 days of delivery.
To be eligible for a return:
- The return request must be made within 7 days of receiving the order.
- The product must be unused, unworn and unwashed.
- All original tags, labels and packaging should remain intact.
- The product should be returned in its original condition.
- The customer may be required to provide the order number, photographs or other information to verify the return request.
Products that have been worn, washed, damaged, altered or used may not be eligible for return.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and clear photographs/videos of the product and packaging so that we can review the issue and provide an appropriate resolution.
5. Refund Policy
Once an approved return is received and inspected, RoopRangs will process the applicable refund.
- Refunds will generally be issued to the original payment method, where applicable.
- The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway or other payment service provider.
- If a product is unavailable after an order has been placed and RoopRangs is unable to fulfil the order, the applicable amount paid will be refunded.
6. Return Shipping
For eligible returns due to a defective, damaged or incorrect product, RoopRangs will review the issue and determine the appropriate return arrangement.
For other eligible returns, return shipping conditions may depend on the product and circumstances of the return.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Cancellation may not be possible once an order has already been processed or shipped.
8. How to Request a Return or Refund
To request a return or refund, email us at:
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Relevant photographs/videos, where applicable
Our team will review your request and guide you through the next steps.
9. Customer Support & Grievances
For questions, complaints, returns, refunds, shipping concerns or other customer-service matters, please contact:
RoopRangs Customer Support
Email: sales.rooprangshub@gmail.com
We aim to review and address customer concerns as promptly as possible.
10. Policy Updates
RoopRangs may update or modify this policy from time to time. Any changes will be published on this website and will apply from the effective date stated in the updated policy.
Thank you for choosing RoopRangs.